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Terms of Service

Effective Date: 5/21/2026
Company: Roost Roofing and Siding (“Company,” “we,” “us,” “our”)
Contact: 460 Hillside Avenue, Suite G4, Needham, MA 02494 | estimates@roostgroup.com | 781-400-9755

1) Acceptance of Terms

By accessing our website, submitting a form, booking an appointment, or communicating with us (including by phone or text), you agree to these Terms.

2) Services

We provide Roofing, Siding and Window replacement services. Any estimates, timelines, and availability are subject to change.

3) User Responsibilities

You agree to provide accurate contact information and to use our website and communications channels lawfully. You may not misuse our systems, send harmful content, or attempt unauthorized access.

4) Calls, Recording, and Electronic Communications (optional but common)

  • You consent to receive communications from us electronically (email, phone, SMS/MMS), consistent with your preferences and applicable law.
  • Calls may be recorded for quality assurance and training where permitted by law.

Mobile Messaging Terms of Service (SMS/MMS)

This section is included to meet mobile program requirements (A2P/industry expectations): brand/program name, support contact, opt-out instructions in bold, recurring message disclosure, and a description of the program.

A) Program/Brand Name
Roost Roofing and Siding Mobile Messaging Program

B) Program Description
By opting in, you agree to receive SMS/MMS messages from Roost Roofing and Siding about:

  • Appointment reminders and scheduling updates
  • Estimates, job/project communications, and service notifications
  • Customer support
  • (If separately opted in) promotional or marketing offers


C) Message Frequency
Message frequency varies based on your interactions with us (e.g., appointment confirmations, project updates). If you are opted into marketing, you may receive up to <X> messages per <WEEK/MONTH>.

D) Costs
Message and data rates may apply.

E) Opt-Out (must be clear; best practice is bold)
Reply STOP to cancel at any time.

F) Help / Customer Support
Reply HELP for help, or contact us at:
estimates@roostgroup.com or 781-400-9755.

G) Carriers and Delivery
Carriers are not liable for delayed or undelivered messages.

H) Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) or have permission of a parent/guardian to opt in.

I) Privacy
Your use of the mobile messaging program is also governed by our Privacy Policy: www.roostroofingandsiding.com/privacy-policy.
We do not share mobile information for marketing/promotional purposes.

5) Limitation of Liability (basic)

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising out of your use of our services or communications.

6) Changes to Terms

We may update these Terms from time to time. Continued use of our website/services indicates acceptance of the updated Terms.

7) Governing Law

These Terms are governed by the laws of MA. Any disputes will be handled in Norfolk County, MA unless otherwise required by law.